I cannot say enough good things about Suffolk Systems. From the quoting process to finishing the installation, they were a pleasure to work with. My 20+ year old 2 zone central air system was finally on its last legs and we decided to replace the system now when we could make the decision, not when it would unpredictably die and we could be stuck with no AC.
I received multiple quotes from various companies ranging from large places like Home Depot/Lowes/Sears to some smaller installers in the Suffolk County area. Suffolk Systems not only had competitive pricing, they specialize in American Standard equipment which according to Consumer Reports is by far the most reliable brand, even when compared against Trane, Carrier, etc.
Lori was so great to work with. She setup our quote, prepared our contract, and provided exceptional customer service. Danny arrived at our home to give our estimate. He was the only one out of all companies to put on protective booties on his shoes while we walked through my home. It was a nice touch! We discussed my system and he explained the entire process of replacing my system. I asked a multitude of questions and he was more than happy to address them.
On the day of installation, Danny came with two other Suffolk Systems employees. They each introduced themselves and then proceeded to put down drop cloths from the front door all the way up the stairs, through the hallways, and into the room with attic access. They got right to work and never stopped for 10+ hours. They finished both zones in one day!
Upon finishing the installation, Danny walked me through how to change my media filters and explained how the system was laid out. Him and his team cleaned up EVERYTHING inside and outside. When they left, you couldn’t tell anyone had even been here. It was amazing. I look forward to using Suffolk Systems in the future and especially for my seasonal tune-ups.
Centereach, NY 11720